CommLinks | Meridian-Norstar

Meridian Norstar Telephone System

Norstar Communications Portfolio

Norstar Integrated Communications Portfolio is comprised of telephony solutions for small-to-medium businesses and branch offices, with growth up to 248 ports (192 extensions). This fully digital platform brings together all your communications - voicemail, fax, email, computer and telephone - right at your desktop. Advanced integrated applications include enhanced call centers and computer telephony integration.

Computer Telephony Integration (CTI)

Nortel offers CTI solutions that can enable a business to improve customer service, employee effectiveness, and generally reduce expenses. CTI enables a number of efficient functions in a business: intelligent call routing, screen-based telephony, intelligent dialing, automated display of information - based on caller-provided information from an IVR or other interface and the coordinated transfer of data information along with a telephone transfer. Nortel offers a number of CTI enables and solutions. Meridian LINK Services and TAPI Service Provider are among the more popular computer-to-telephony interfaces, while Symposium Agent is a fully integrated agent productivity tool.

 

 

Norstar: Systems - Compact Plus

 

 

Designed for growing businesses, the Norstar Compact Integrated Communications System (CICS) offers from 4 to 8 lines and 8 to 24 telephone extensions. It supports all Norstar and Business Series telephones, including fully-featured digital functions with LCD and soft keys. Easily add Norstar applications, such as voice mail, automated attendant, computer telephony integration (CTI), and automatic call distribution (ACD).

• From 4 to 8 lines and 8 to 24 telephone extensions
• Voicemail, automated attendant, and internal fax switch support
• Supports all Norstar and Business Series phones
• Modular, scalable design
• High bandwidth to the desktop

 

Norstar: Systems - Modular ICS

 

 

The Norstar Modular Integrated Communications System (ICS) is a key system designed for growing small-to-medium businesses and is expandable up to 248 ports. Advanced integrated applications include voice messaging, unified messaging, digital networking, enhanced call centers and speech recognition. The Modular ICS can grow with your business through the addition of trunk and station modules as you need them.

• High bandwidth to the desktop enables you to use applications like ISDN and CTI without changing your existing wiring.
• Modular, scalable design lets you choose the system that fits your needs today, while planning for the future.
• Digital technology creates a platform for current and future PC-based applications.
• Wide range of call processing and call handling features designed to drive productivity and profitability into your business.
• Reliability with one of the highest mean time between failures in the industry over 100 years.